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What These Terms Mean for Your Account

These Terms and Conditions define how your account works with us — from accessing the platform to processing payments through JazzCash, Easypaisa, or Raast.

Account Access RulesPayment Use TermsPakistan EligibilityWallet ConditionsAccount Closure Rights
yj388 What These Terms Mean for Your Account
ACCOUNT AND DATA CARE

How We Protect Your Account and Data

Your account data — transaction records, wallet details, and login history — is handled according to the data-handling standards set out in these terms. We use session cookies to keep you logged in and apply OTP verification for key account actions, including withdrawals to your JazzCash or Easypaisa wallet. If you believe your account has been accessed without your knowledge, use the password-reset path on the login screen and flag it via support right away.

Data Retention

We retain your account and transaction records for the period required by applicable rules. You may request a copy of your data by contacting support through your registered account.

Cookie Use

Our platform uses session cookies to maintain your login and remember your preferences. You can manage cookie settings through your browser; some features may not function without session cookies enabled.

Account Security

Your password and OTP should never be shared with anyone. If you suspect unauthorised access, use the password-reset path on the login screen immediately and contact support to freeze your account.

Amendment Rights

We may update these terms when our services or applicable rules change. Notice goes to your registered contact — if you disagree with any change, you can close your account before it takes effect.

TERMS SUPPORT PATHS

Reach Us About Policy Questions

When these Terms and Conditions raise a question you cannot resolve by reading them, reach our team directly. Live chat from your account dashboard is the fastest path for urgent account queries. Email works for formal written disputes or requests you want on record. The Help portal in your account holds a copy of the current terms at all times, and you can raise a query there too without leaving the platform.

Live Chat Raise any terms query via live chat from your account dashboard — our team reviews policy questions during support hours and replies in plain English.
Email Support Write to our support address listed in your account settings for formal terms queries, account disputes, or requests to close your account under these terms.
Help Portal Log into your account and navigate to Help to access the current terms, submit a policy query, or flag a billing discrepancy tied to a JazzCash or Easypaisa transaction.

What You Asked About These Terms

The questions below address the situations we hear about most from you after reading these Terms and Conditions — how specific clauses affect your account, your deposits through JazzCash or Easypaisa, and your withdrawal flow. Each answer reflects how we apply the terms in practice. If your question is not covered here, reach support via live chat or email and we will point you to the relevant clause directly.

Yes. Any deposit or withdrawal processed through JazzCash, Easypaisa, or Raast falls under these terms. The wallet number registered to your account is the one we use for verification and payouts.

We can update these terms and will notify you via your registered contact. Continuing to use your account after notification counts as acceptance. You may close your account if you do not agree.

If your account is restricted under these terms, any verified balance is held and can be returned to your registered JazzCash or Easypaisa wallet after the relevant checks are completed.

Access depends on local law and is available only where permitted in your region. You are responsible for confirming that your use complies with the laws applicable in your location.

Submit a data request through the Help section of your account or contact support directly. We will respond to your request in line with the timelines set out in our privacy terms.

Raise a dispute through live chat or email support, specifying the transaction date and the wallet — JazzCash, Easypaisa, or Raast — used. We will investigate and respond within the period stated in our terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.